What shipping method do you use?

Our products are sent via FedEx or UPS. Standard delivery is three days. Second day and overnight deliveries are available. Packages destined for APO or FPO addresses are sent via USPS. Alaska and Hawaii packages must be sent by second day or overnight air.

How do I know you received my order?

As soon as your order is received, you will receive an e-mail conformation.

When will I receive my order?

Orders received in time to ship out on Monday or Tuesday are sent then to facilitate delivery before the weekend. Air delivery packages may be sent Wednesday or Thursday. Otherwise, packages will be sent the following Monday. As the Christmas holidays approach, packages will be sent every business day to generate delivery before the holidays.

What if my order is damaged?

Please call us at 800-749-6329, or e-mail us at sales@brisket.net so that we may assist you. Your satisfaction is our goal and we will make right any damages.

What if I need to cancel my order?

Orders are filled promptly upon receipt, so you will want to act quickly. Future orders may be cancelled by calling 800-749-6329, by faxing 888-917-6328, or by e-mailing at sales@brisket.net.

What if I want to return my order?

Your complete satisfaction is our utmost concern. Therefore, please call 800-749-6329, or e-mail at sales@brisket.net and we will assist you.

How do I place an order?

You may order online by going to the online store. Also, you may print an order form and fax it to 888-917-6328. Orders may be phoned in to 800-749-6329.

Do you ship out of the United States?

We ship to all fifty states. Alaska and Hawaii shipments must be upgraded to second day air or overnight delivery.

Is my order subject to sales tax?

Food items are not taxable in Texas, and therefore, we do charge any tax on our products. We take care of any sales taxes due in other states, but you are not charged any taxes over the stated price.

What credit cards do you take?

We honor MasterCard, Visa, American Express, and Discover credit cards.